Refund and Returns Policy

Returns and complaints

How can I contact you for product support?

If you have any questions or need assistance regarding the products you purchased, please contact our Customer Care team at customercare@trackdesign.net. If you would like to be contacted by phone, please specify this in your email along with your contact details: we will call you back as soon as possible.

How can I make a return, and within what timeframe?

If you have changed your mind about your purchase, you may return it within 14 days of the product’s delivery date. To start the return process, please contact our Customer Care team at customercare@trackdesign.net.

Once the return procedure has been explained, you will need to arrange for a courier of your choice to collect the goods you are returning. Return shipping costs are the customer’s responsibility.

For shipping, please use the same packaging in which you received your product. Once the product is received at our warehouse, one of our technicians will verify that it is in the same condition in which it was originally shipped. We will then issue a refund to the original payment method within 5 business days. We are unable to accept returns of custom-made products.